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Terms of Service: Mindspot Healthcare Agency
Mindspot Healthcare Agency is a licensed Maryland residential care agency and Medicaid provider committed to delivering exceptional healthcare services with compassion, integrity, and professionalism.
Agency Compliance and Licensing
Maryland Residential Service Agency
Mindspot Healthcare Agency is fully licensed by the Office of Health Care Quality (OHCQ) in accordance with Maryland regulations (COMAR 10.07.05), ensuring we meet all standards for quality residential healthcare services.
Medicaid Provider Status
As an approved Medicaid provider, we maintain all required state and federal certifications and comply with stringent guidelines for patient care, billing practices, and program participation.
Regulatory Compliance
Our agency adheres to all applicable Maryland and federal healthcare laws, including ongoing compliance with regulatory oversight, mandatory reporting, and quality assurance programs.
Mindspot undergoes regular inspections and maintains current documentation of all licenses, certifications, and compliance records, which are available for review upon request by clients or authorized representatives.
Patient Eligibility and Scope of Services
Eligibility Requirements
Services are available to individuals who meet medical necessity criteria and residential care eligibility as determined through our comprehensive assessment process and in accordance with Medicaid guidelines when applicable.
Eligibility is reassessed periodically to ensure appropriate care levels are maintained and adjusted as patient needs evolve.
Comprehensive Service Offerings
  • Skilled nursing care and medication management
  • Physical, occupational, and speech therapy
  • Personal care assistance with activities of daily living
  • Companionship and emotional support
  • Medical transportation coordination
  • Light housekeeping and meal preparation
All services are provided exclusively within geographic areas approved by our agency license and are customized following a thorough patient assessment and physician's recommendations to create individualized care plans.
Terms of Engagement and Service Agreement
1
Initial Agreement
A comprehensive written agreement outlines all specific services, start date, service location, and expected duration of care. This document serves as the contractual foundation for our relationship.
2
Service Delivery
Detailed schedules, caregiver responsibilities, and service limitations are clearly described in your individualized service agreement, which is updated as care needs evolve.
3
Termination Rights
Either party may terminate the agreement according to the notice requirements stated in your contract, typically requiring 14 days' written notice unless emergency circumstances dictate otherwise.

All clients receive comprehensive emergency procedures and after-hours contact information at the initiation of services. Our care coordinators are available 24/7 to address urgent concerns and provide guidance during emergencies.
Patient Rights and Responsibilities
Your Rights as a Patient
  • Receive quality care delivered with dignity, privacy, and respect
  • Be fully informed about your condition and treatment options
  • Participate in developing your care plan
  • Voice complaints without fear of discrimination or retaliation
  • Refuse or discontinue services at any time
  • Access your medical records upon request
Your Responsibilities as a Patient
  • Provide accurate and complete medical history
  • Participate cooperatively in your care plan
  • Inform caregivers of changes in your condition
  • Maintain a safe environment for care delivery
  • Adhere to agreed-upon service schedules
  • Fulfill financial obligations as outlined in your agreement
Mindspot Healthcare Agency welcomes feedback about our services. Our formal complaint and grievance process ensures all concerns are thoroughly reviewed according to agency policy, with resolution typically provided within 14 business days.
Staff Qualifications and Care Standards
Rigorous Hiring Standards
All Mindspot staff maintain appropriate licenses, certifications, and training as required by Maryland law. Each employee undergoes comprehensive background checks, including criminal history screening, reference verification, and skills assessment before patient contact.
Ongoing Professional Development
Our caregivers receive continuous education and supervision that meets or exceeds COMAR requirements, Medicaid standards, and internal agency policies. Annual competency evaluations ensure skills remain current with evolving best practices.
Quality Assurance
Care is delivered using evidence-based practices with the safety and well-being of clients as our highest priority. Regular supervisory visits, patient satisfaction surveys, and outcome measurements help maintain our commitment to excellence.
Privacy, Confidentiality, and Data Use
HIPAA Compliance
All Protected Health Information (PHI) is managed in strict compliance with HIPAA regulations and Maryland privacy laws. Our staff receives regular training on confidentiality procedures and secure information handling.
Secure Systems
Mindspot utilizes state-of-the-art secure systems for electronic health records, communication, and data storage, with multiple safeguards to prevent unauthorized access, including encryption, secure servers, and strict access controls.
Information Sharing
Patient data is shared only as necessary for service delivery, billing purposes, or when required by law. We obtain appropriate consent before releasing information to third parties not directly involved in your care.

Patients receive our Notice of Privacy Practices at the initiation of services, detailing how medical information may be used and disclosed, and how patients can access their records.
Payment, Insurance, and Legal Terms
Insurance and Payment Options
Mindspot accepts Medicaid and other approved insurance plans, verifying eligibility before service initiation. Out-of-pocket payments and co-pays are clearly detailed in your service agreement, with multiple payment methods available for your convenience.
Billing Practices
Invoices are issued according to the schedule outlined in your service agreement. Non-payment may result in service suspension with prior notice, though we work diligently with clients to establish payment plans when financial hardships arise.
Legal Provisions
Our comprehensive legal terms address liability limitations, dispute resolution procedures, and our agency's non-discrimination policy. All services are provided in accordance with Maryland laws governing healthcare delivery and patient rights.
These Terms of Service are reviewed annually and may be updated to reflect changes in regulations, industry standards, or agency policies. Clients will be notified of significant changes and may request a current copy at any time.
Your Home Care Journey Starts Here
About MindSpot Healthcare
Dedicated to enhancing well-being and independence, we provide compassionate, comprehensive, and reliable home care services tailored to your unique needs.
Contact Us
Main Office: 1445 Langford Road, Gwynn Oak, MD 21207
Phone: (410) 961-0151
Email: info@mindspothealthcare.com
© 2025 MindSpot Healthcare. All rights reserved.