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MindSpot Healthcare Agency Privacy Policy
Your privacy matters. Learn how MindSpot Healthcare Agency, a dedicated home healthcare agency, protects your personal and health information while delivering compassionate services in your home.
Introduction and Scope
At MindSpot Healthcare Agency, we prioritize the protection of your privacy in accordance with the Privacy Act 1988 (Cth) and other applicable health information laws. We understand the sensitive nature of mental health information and take our responsibility as custodians of your data seriously.
This comprehensive privacy policy governs all personal and health information collected through our full range of services, including digital platforms, telehealth sessions, and in-person consultations. By accessing or using any MindSpot service, you acknowledge and consent to the practices described in this policy.
Our privacy framework is regularly reviewed and updated to ensure compliance with evolving regulations and industry best practices, maintaining the highest standards of data protection for our clients.
Information Collection
Personal Data
We collect identifying information including your name, date of birth, contact details, and payment information when you register for our services or schedule appointments.
Health Information
During assessment and treatment, we gather relevant health history, mental health conditions, medications, and other clinical information necessary for providing appropriate care.
Collection Methods
Information is collected through secure online forms, email communications, telephone conversations, video sessions, and clinical documentation of your care.
Aggregate Data
We may collect de-identified, statistical information about service usage patterns to improve our offerings and for required healthcare reporting purposes.
All information collection is conducted with sensitivity to your privacy and only includes details relevant to providing quality mental healthcare services.
Use and Disclosure of Personal Information
1
Primary Uses
Your personal information enables us to provide appropriate clinical care, coordinate your treatment, process payments, and maintain comprehensive healthcare records.
2
Minimum Necessary Standard
We adhere to the principle of "minimum necessary use," ensuring that only essential information is accessed or shared for specific healthcare purposes.
3
Third-Party Disclosure
Information may be shared with other healthcare providers involved in your care, insurance providers for billing purposes, or regulatory authorities as legally required.
4
Mandatory Reporting
In specific circumstances involving safety risks or legal obligations, we may disclose information without consent as required by relevant health and safety regulations.
Data Security and User Rights
Our Security Commitments
  • Implementation of industry-leading encryption and security protocols to protect digital information
  • Regular external security audits to identify and address potential vulnerabilities
  • Strict access controls limiting staff access to personal information on a need-to-know basis
  • Comprehensive staff training on privacy practices and data security
Your Privacy Rights
  • Access your personal information held by MindSpot upon request
  • Request corrections to inaccurate or incomplete personal information
  • Receive explanations about how your data is managed and protected
  • Lodge complaints regarding privacy concerns through our formal feedback process

As a user, you play an important role in maintaining your privacy by safeguarding account passwords, using secure connections when accessing our services, and being mindful of the information you share during telehealth sessions.
Your Home Care Journey Starts Here
About MindSpot Healthcare
Dedicated to enhancing well-being and independence, we provide compassionate, comprehensive, and reliable home care services tailored to your unique needs.
Contact Us
Main Office: 1445 Langford Road, Gwynn Oak, MD 21207
Phone: (410) 961-0151
Email: info@mindspothealthcare.com
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